Make sure you use something other than your Microsoft email address for your alternate email address. In the header, select your profile icon > My account >. To update your mobile, phone, and alternate email address details, select Change. To update your phone number and email address Browse to the Microsoft 365 admin center. In the Security info tab, select Add Method > Phone > Alternate Phone or Email to add details. For company/school accounts, you cannot reset the authentication by yourself. When they do that, it will give you the option to add a new number. In the header, select your profile icon > My account > Security Info. With the above said, if this is an account assigned to you by a company or school, the solution will be to contact the company/school IT Team for them to remove the number (reset the authentication). The alternate email address is used for important notifications, such as resetting your admin password (not your computer admin password).īrowse to the Microsoft 365 admin center. Use the Security Info page to change your mobile phone number and alternate email address. To update your phone number and email address If you're looking for how to change your company's profile information, such as company name and address, company phone number, and technical contact information, see Change your organization's address, technical contact email, and other information.įor more information about changing user contact information or removing former employees, see Related content. This article explains how you, the admin, can change your business phone and email address in Microsoft 365.
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